Returns & Refunds Policy
Updated March 2020
If for any reason you are not completely satisfied with a purchase from The Arty Crafty Place Ltd we ask you to please review our policy on returns & refunds below.
Please notify us by phone or email on 01869 349020/ [email protected] with full details of your order immediately if you wish to cancel your order.
Your right to cancel an order starts the moment you place it and doesn’t end until 14 days have passed from the day your goods were delivered to you, your nominated neighbour or your dedicated safe place, within this time you are not required to give a reason for doing so. If you contact us requesting to cancel the order prior to the goods being dispatched, you will be issued a full refund including delivery charges. If the order has already been dispatched, we will be unable to stop the delivery to you, in this case the goods will need to be returned to us at your own expense once delivery has been made. You have 14 days to make the return. Please refer to the ‘Returns Policy’ for more information on this.
If you wish to return an order made with us please contact us on 01869 349020 or by email on [email protected] quoting your order number and full name.
Returns can be made up until 30 days from receiving your order, please try to return your order as early as possible to avoid missing the 30 day period. Please be aware that return postage costs must be covered by yourselves unless you have received an incorrect or faulty item- if this has been agreed by us we will cover your return postage costs. We ask you to please return the unwanted items to us in the original packaging, unused and in a re-saleable condition. Please note we suggest all returns should be made by either a courier or royal mail and should be sent using a recorded service that requires a signature, we cannot be held responsible for goods damaged or lost in the return shipment. Please obtain proof of posting.
We try our hardest to ensure all goods dispatched by us are in perfect condition, but sometimes during transit items can get damaged or an incorrect item can get sent out. If you receive a damaged or incorrect item we will send you a replacement free of charge, or offer a refund for the item(s).
Please contact us on 01869 349020 / [email protected] and speak to us before you make a return. If it has been discussed that the best course of action is to return the item(s), please make your return to
The Arty Crafty Place
9 Hatch End Old Poultry Farm
All refunds will be made within 30 days of the return reaching us, we have requested all returns are made using a trackable postage service which obtains a signature on delivery to ensure there is no question about whether the return has reached us or not.
WORKSHOPS & EVENTS
Full payment for workshops is required at time of booking to secure your place. You can pay online, in person at our Studio or over the phone. As long as there are places left, workshop bookings can be made up to 24 hours in advance of the workshop commencing. After booking and payment you will receive a confirmation email from us acknowledging your booking, 2 weeks prior to the workshop you will receive another email with details for the day.
We try our best to price our workshops as fairly as possible and offer fantastic value for money. We therefore have to have a clear cancellation policy to ensure that we cover our costs and the ongoing viability of the workshop. Please carefully check your diary to ensure that you are available to attend any workshops you are booking with us.
We understand that circumstances can change, or something pops up and you are unable to attend, and we will be as flexible as possible in the event you are no longer able to attend the workshop you have booked. Workshop bookings are non-refundable but we offer flexible cancellation policy to help accommodate any changes, please read our policy below.
If you need to cancel a workshop:
14 days notice- If you are unable to attend your booked workshop and it’s more than 14 days in advance of your workshop date, then we can either
- Transfer your booking to the same/ similar workshop on an alternative date which suits you.
- If there are no suitable future dates, we can provide you with a voucher which can be used for a future workshop booking or spent online/ in store.
- Send someone in your place, if you can find someone to attend your workshop booking then please provide us with their name and contact number.
Less than 14 day’s notice– unless you can find someone to attend your booking instead of you we are unable to offer a refund at this late stage. Due to the nature of workshop bookings, we rarely get bookings at this late stage so would be unable to fill your place.
Workshop cancellations by us:
In the unlikely event that we must cancel a workshop we will aim to give you as much notice as possible, a minimum of 24 hours. We will try to rearrange the workshop to a future date and offer a transfer to the rescheduled date, move you to another workshop date of your choice, credit you with a voucher to be used at another time, instore or online, or a full refund. We will not be held liable for any other costs or expenses that you may incur in the event of cancellation by us.
Due to the government restrictions surrounding Covid-19 we have taken necessary and recommended precautions to protect our staff and guest. We have reduced our maximum number of Workshop attendees to 6, as recommended by ‘health & safety’ guidelines. During this period of uncertainty, we have extended our ‘Workshop cancellation policy’. If you wish to cancel a Workshop you have booked onto, and you have passed the 14 day notice period you will still be able to:
-Transfer your booking to a future workshop date
-Be issued with a credit voucher for the value of the workshop, which can be used to book a future Workshop, spent Online or in store at a later date.
Parties, Private Workshops and outside Events
A non-refundable 50% deposit is required to secure a private event, this is taken at the time of booking. The remaining balance must be paid on the date of the party/ workshop. A minimum attendee number will be discussed at the time of booking, if the number of attendees is reduced to below the discussed minimum number the final amount to pay will still be based on the discussed total.
Gift vouchers purchased online or in store are non-refundable. The physical voucher will clearly state an expiry date, please ensure it is used before the date provided. Vouchers cannot be extended. If a voucher is lost or damaged, please contact us with details of the voucher Code, Date, Amount and who it was purchased by, we will try our hardest to issue a new voucher if we can see the exclusive voucher code has not been used. Vouchers can be spent online, in store or for a workshop booking.